Seagen
Senior IT Systems Analyst CRM
Corporate Functions - Bothell, United States
Description
Seagen is a global, multi-product biotechnology company dedicated to developing and commercializing transformative cancer medicines. As the industry leader in antibody-drug conjugate (ADC) technology, we pioneered a new generation in the science of harnessing antibodies to deliver cell-killing agents directly to cancer cells. Seagen’s dedication to improving the lives of cancer patients goes beyond science, and we believe that every employee has a role in contributing to this mission. By working together with a shared dedication and diverse perspectives, we are able to reach our full potential and make a real difference in the world. Seagen is a fast-growing company and has an abundance of opportunities available for you to grow your career. Put your passion to work at Seagen and join us!
Position Summary:
The Principal System Analyst for CRM – Medical Affairs is a key member of the IT Business Application Management team and is responsible for providing technical solutions to solve process and system issues for the Medical Affairs team that uses our CRM solutions, and their business stakeholders. Acting as subject matter expert where appropriate, the Analyst has responsibility for guiding the long-term technical direction of our Medical Affairs systems and processes and providing product-related support and guidance to the organization. This position reports to the Associate Director of CRM in Global IT.
Principal Responsibilities:
- Overseeing the maintenance and upgrades of existing systems as required
- Designing new frameworks and functionality
- Troubleshooting technical issues
- Risk mitigation planning
- Collaborating with Business Analysts, Project Leads, the CRM Product Owner, and broader IT team to resolve issues and ensure solutions are viable and consistent
- Creating system guidelines and manuals for the organization
- Conducting training sessions and workshops on system processes
- Conducting regular reviews of systems and generating reports on efficiencies and improvement areas
- Working with the Business Analyst, structuring and prioritizing business requirements and communicating plans with stakeholders for review and approval
- Participating in Scrum meetings and development sprints
- Identifying gaps between business needs and technical capabilities and working to find innovative solutions that meet business objectives or create new business opportunities
- Representing the needs of our customers to the solution vendor(s)
- Visioning, planning, and delivering new and / or existing strategic platform capabilities that create tangible business value
Required Qualifications:
- 10-12+ years' experience supporting and implementing large-scale IT solutions, preferably as a System Analyst for CRM in a pharma/biotech environment
- 5+ years’ experience working with vendors providing large-scale IT solutions
- Ability to describe and translate complex technical issues in everyday terms for business stakeholders
- Knowledge of Scrum and Agile software development methodology
- In-depth knowledge of product development architecture
- Proficiency in the use of analytics tools
- Ability to prioritize and quickly adapt to changing situations
- Excellent knowledge of user-centered design principles and design quality standards
- Ability to work with large teams in a matrix organization working closely with Solution Architect, other Developers, Business Analysts, and end users
- Proven knowledge of IT solutions and application management through various product cycles and business environments
- Strong interpersonal skills, with a high degree of self-motivation and ability to work independently
Preferred Qualifications:
- Previous experience as a System Analyst for Veeva CRM, Salesforce and/or Medical Information Cloud
- Certification in Veeva CRM, Salesforce and/or Medical Information Cloud development solutions
- Familiarity with biotech/pharma business processes and applications
- Familiarity with GxP and ICH regulations and 21CFR, Part 11
Education:
- Bachelor’s Degree or higher in Business, Computer Science, Engineering or related discipline, or equivalent work experience
As the leading employer in our industry in the Pacific Northwest, Seagen is proud to offer a competitive total compensation package as well as a comprehensive benefits program designed to support the whole lives of our employees and their families. Benefits include medical, vision and dental coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement, relocation assistance and much more. To learn more about Seagen, please visit www.seagen.com.
The hiring pay range for this position is $127,000 to $164,000 per year based on skills, education and experience relevant to the role. Other components of total compensation include a competitive equity grant at the time of hire (with additional annual grants, and grants upon promotion when applicable), and an annual bonus.
Seagen is an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, age, gender identity, sexual orientation, color, religion, sex, marital status, national origin, protected veteran status, disability status, or any other status protected by federal, state, or local law.
To prevent the spread of COVID-19, and as an integral part of its public health and safety measures, Seagen requires that all newly-hired employees be fully vaccinated against COVID-19 before commencing employment, subject to reasonable accommodation and other requirements of applicable federal, state, and local law.
Apply:
Seagen
Seagen is an Equal Opportunity Employer
Submitted: 02/03/2023
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